Airnova Terms and Conditions

Version: 1.1
Last updated: August 13, 2026
Effective date: August 13, 2026

Airnova is operated by BluePeak DEV LLC ("Airnova," "we," "us," or the "Platform"). These Terms and Conditions govern your access to and use of the Airnova website, mobile applications, eSIM products, accounts, orders, wallet features, referral and distributor programs, and related services.

By accessing, registering for, purchasing through, or using Airnova, you confirm that you have read, understood, and agreed to these Terms. If you do not agree, do not use the Platform or its services.

1. Operator and Scope

  • Operating entity: BluePeak DEV LLC
  • Brand and application: Airnova
  • Business address: 30 N Gould St, Ste N, Sheridan, WY 82801, United States
  • Customer support: [email protected]
  • Help center: https://airnova.app/help

These Terms apply to consumers, business customers, account holders, purchasers, recipients of eSIM products, referral participants, distributors, and other users of the Platform. Additional product, promotion, enterprise, distributor, referral, payment, or partner terms may also apply. If additional terms conflict with these Terms, the more specific terms govern the relevant feature or transaction unless mandatory law requires otherwise.

2. Eligibility and Accounts

  1. You must have the legal capacity to enter into a binding agreement and meet the minimum age required in your country or region.
  2. If you use Airnova for an organization, you represent that you are authorized to bind that organization.
  3. You must provide accurate, current, and complete information and update it when necessary.
  4. You are responsible for protecting your password, verification codes, session credentials, eSIM installation credentials, and other sensitive account information.
  5. You must promptly notify us if you suspect unauthorized account access or misuse.
  6. We may require identity, payment, tax, fraud-prevention, or business verification where reasonably necessary or required by law.

3. Airnova Services

Airnova provides a platform through which users can browse, purchase, receive, install, and manage travel eSIM products and related features. Connectivity is supplied through authorized third-party telecommunications, network, and connectivity partners.

Product availability, supported destinations, networks, data allowances, validity periods, activation rules, speeds, fair-use limits, and device requirements vary by plan. The product page and order confirmation form part of the applicable purchase terms.

Airnova may add, modify, suspend, or discontinue features when reasonably necessary for security, compliance, technical, partner, or operational reasons. We will use reasonable efforts to avoid materially disrupting paid services without notice where notice is practical.

4. eSIM Delivery, Installation, and Activation

  1. eSIM products are digital products and may be delivered through an account, application, email, QR code, activation code, or another electronic method.
  2. You must confirm device compatibility, carrier-lock status, destination coverage, activation policy, and plan validity before purchase and installation.
  3. Installation or activation may begin a plan's validity period depending on the specific product. Some products activate on installation, first network connection, a scheduled date, or another event stated on the product page.
  4. Installation credentials and QR codes may be single-use, limited-use, or device-specific. Do not disclose them to unauthorized persons.
  5. Deleting an installed eSIM may make it impossible to reinstall. Contact support before deleting an eSIM when you are unsure.
  6. Local network availability, speed, and quality depend on coverage, congestion, device capability, location, network policies, and other conditions outside Airnova's direct control.

5. Orders, Prices, and Product Information

  1. Prices, currencies, taxes, fees, discounts, and included services are shown during checkout before payment confirmation.
  2. You are responsible for checking the destination, plan, data amount, validity period, quantity, device compatibility, and order total before purchase.
  3. An order is accepted only after payment authorization and successful order processing. We may reject or cancel an order affected by an obvious pricing error, unavailable inventory, sanctions or legal restrictions, fraud risk, duplicate processing, or technical error.
  4. If we cancel a paid order before delivery, we will provide an appropriate refund or reversal.
  5. Promotions, coupons, and discounts may have eligibility, expiration, account, product, quantity, or usage restrictions and normally cannot be exchanged for cash.

6. Payments

  1. Payments may be processed by independent payment providers. Their terms and privacy policies also apply to their services.
  2. You authorize the selected payment method to be charged for the displayed order total.
  3. You are responsible for bank fees, foreign-exchange fees, card issuer fees, or other third-party charges not collected by Airnova.
  4. Payment authorization does not guarantee delivery if the payment is later reversed, rejected, flagged, or found to be unauthorized.
  5. Do not initiate an improper chargeback for a valid transaction. Contact Airnova support first so we can investigate delivery, activation, connectivity, or billing issues.

7. Refunds and Cancellations

Refund eligibility is governed by the Airnova Refund Policy, which forms part of these Terms.

In general, an eSIM that has not been installed, enabled, activated, connected, or used may be eligible for a refund, subject to product-specific exclusions, fraud controls, and applicable law. Enabled, activated, or used products are generally non-refundable unless a verified service failure or mandatory law requires a remedy. Certain "Local" native or local eSIM products may be final sale.

Refunds are normally returned to the original payment method. Processing times depend on the payment provider and financial institution. Deleting an eSIM or stopping use does not by itself create refund eligibility.

8. Wallet and Airmoney

  1. Airnova may offer wallet or Airmoney features for supported accounts and regions.
  2. Wallet balances are stored-value service credits for eligible purchases on the Platform and are not bank deposits, payment accounts, investments, or interest-bearing funds.
  3. Wallet availability, funding methods, limits, expiration, transferability, withdrawal eligibility, and refund rules may vary by region, account type, promotion, and applicable law.
  4. Promotional, referral, compensation, or bonus balances may be non-transferable and non-withdrawable.
  5. We may correct duplicate, mistaken, reversed, fraudulent, or technically incorrect balance entries after reasonable review.
  6. Account closure does not automatically require cash redemption of non-refundable or promotional credits, except where applicable law requires otherwise.

9. Invoices, Receipts, and Taxes

  1. Airnova may provide receipts, invoice information, or downloadable transaction records for eligible orders.
  2. You are responsible for submitting accurate legal name, address, tax identification, and other billing information before an invoice is issued.
  3. Invoice formats and tax treatment depend on the transaction, customer location, product, payment channel, and applicable law.
  4. We may decline or correct an invoice request containing false, incomplete, inconsistent, or legally invalid information.
  5. You are responsible for taxes, reporting, or accounting obligations that apply to your own business or use of the service.

10. User Responsibilities

You are responsible for:

  • using a compatible, unlocked device;
  • following installation, APN, data-roaming, line-selection, and activation instructions;
  • protecting account and eSIM credentials;
  • purchasing the correct destination and plan;
  • using the service lawfully and in accordance with network acceptable-use and fair-use policies;
  • maintaining an alternative means of communication where continuous connectivity is critical; and
  • providing reasonable information and cooperation when requesting support or a refund review.

Airnova is not responsible for losses caused solely by incorrect device settings, unsupported or locked devices, use outside advertised coverage, exhausted data, expired validity, disclosure or deletion of credentials, or failure to follow reasonable instructions.

11. Account Security

We may use verification, rate limits, session controls, risk screening, payment checks, and other safeguards to protect accounts and transactions. We may temporarily restrict access or require additional verification when activity appears unusual, unauthorized, fraudulent, automated, or harmful.

You remain responsible for activity performed through your account unless the activity resulted from Airnova's breach of an obligation that cannot lawfully be excluded. Report suspected compromise promptly so we can investigate and take reasonable protective action.

12. Promotions, Referrals, and Distributor Programs

  1. Promotions, referral rewards, distributor commissions, coupons, and credits are subject to their specific rules and eligibility requirements.
  2. Rewards may remain pending until the related order is paid, delivered, outside the applicable refund or dispute period, and otherwise eligible.
  3. We may reverse or correct rewards or commissions arising from refunds, cancellations, chargebacks, fraud, self-referral, duplicate accounts, system errors, or ineligible transactions.
  4. Creating multiple accounts, manipulating attribution, placing sham orders, misleading customers, or using unauthorized marketing methods is prohibited.
  5. Distributor and referral participants must also comply with the Airnova Distributor Terms and Airnova Referral Program Terms, as applicable.

13. Prohibited Conduct

You must not:

  1. violate applicable law, regulation, sanctions, or third-party rights;
  2. engage in fraud, money laundering, cash-out schemes, false transactions, abusive refunds, or improper chargebacks;
  3. resell, rent, transfer, or commercially exploit services without authorization;
  4. access, test, scan, interfere with, or damage the Platform, networks, or systems without authorization;
  5. use automation to create accounts, place artificial orders, obtain improper rewards, scrape protected data, or generate abusive traffic;
  6. copy, modify, reverse engineer, or infringe Platform or third-party intellectual property except where law expressly permits;
  7. impersonate another person or submit false identity, payment, tax, or transaction information; or
  8. engage in conduct that may harm Airnova, users, partners, networks, or third parties.

We may restrict or terminate service, cancel improper benefits, preserve evidence, and cooperate with lawful investigations when these rules are violated.

14. Third-Party Services and Intellectual Property

Airnova relies on third parties, including payment processors, telecommunications and network providers, cloud services, authentication services, email providers, and customer-support tools. Third-party services may be governed by their own terms and may change independently of Airnova.

The Airnova website, applications, trademarks, designs, text, images, software, and other content are owned by BluePeak DEV LLC or the relevant rights holders. Except as expressly permitted, you may not copy, sell, license, rent, modify, reverse engineer, distribute, or create a competing derivative service from protected Platform materials.

15. Privacy and Data Protection

We process personal information in accordance with the Airnova Privacy Policy and applicable law. Information may be processed as necessary to provide accounts, orders, payments, eSIM delivery, support, security, fraud prevention, compliance, invoices, wallet functions, referral features, and distributor services.

Independent third-party providers may process certain information under their own privacy notices. Review the Privacy Policy for categories of information, purposes, retention, disclosures, international transfers, and available rights.

16. Suspension and Termination

  1. You may stop using the service or request account closure through available account or support channels.
  2. We may suspend, limit, or terminate access where you violate these Terms, create security or fraud risk, are subject to a legal restriction, or may harm the Platform or others.
  3. Where practical and not prohibited by law or security concerns, we will provide a reason or an opportunity to contact support.
  4. Termination does not affect payment, refund, tax, intellectual-property, dispute, confidentiality, or other obligations that by their nature survive termination.

17. Availability, Disclaimers, and Limitation of Liability

We use reasonable efforts to keep the Platform and purchased services available, but do not guarantee uninterrupted, error-free, universally compatible, or continuous service. Connectivity may be affected by local coverage, congestion, device compatibility, settings, partner systems, public authorities, maintenance, outages, and circumstances outside reasonable control.

To the maximum extent permitted by applicable law, Airnova is not liable for indirect, incidental, special, exemplary, or consequential loss, including lost profits, lost business, or loss of data, arising from use of the service. Nothing in these Terms excludes liability that cannot legally be excluded, including liability for fraud, willful misconduct, gross negligence, personal injury, or non-waivable consumer rights where applicable.

18. Force Majeure

Airnova is not liable for delay or failure caused by events beyond reasonable control, including natural disasters, war, civil unrest, government action, public-network or power failures, telecommunications outages, payment-network failures, widespread cyberattacks, labor disruption, or similar events. We will use reasonable efforts to reduce the impact and restore affected services.

19. Changes to These Terms

We may update these Terms to reflect changes in law, services, security, partners, or operations. Updated Terms will be published through the website, application, email, or another reasonable channel with an updated effective date.

If a change materially affects user rights, we will provide prominent notice or obtain consent where required by law. Updates will not retroactively remove rights already acquired in a completed transaction unless applicable law permits it.

20. Governing Law and Disputes

These Terms are governed by the laws of the State of Wyoming, United States, without overriding non-waivable consumer rights that apply in your place of residence.

Before filing a claim, please contact Airnova support and allow a reasonable opportunity to resolve the issue informally. Unless mandatory law requires another forum, unresolved disputes relating to these Terms or the service shall be brought before a court of competent jurisdiction in Sheridan County, Wyoming, United States.

21. Contact Us

For questions about these Terms or the Airnova services, contact:

  • Operating entity: BluePeak DEV LLC
  • Brand and application: Airnova
  • Customer support: [email protected]
  • Help center: https://airnova.app/help
  • Business address: 30 N Gould St, Ste N, Sheridan, WY 82801, United States
  • Telephone: (307) 401-8230